At SewaMitra24, we are committed to maintaining a professional, respectful, and inclusive environment for customers, service professionals, employees, and business partners. We believe everyone should be treated with dignity and respect, free from discrimination, harassment, or unfair treatment.

1. Purpose

This Anti-Harassment and Equal Opportunity Policy establishes our commitment to providing a safe, respectful, and inclusive platform for all individuals associated with SewaMitra24.

2. Equal Opportunity

SewaMitra24 provides equal opportunities to all qualified individuals without discrimination based on:

• Age
• Gender
• Religion
• Caste
• Race or Ethnicity
• Disability
• Marital Status
• Nationality
• Any other characteristic protected under applicable laws

We are committed to promoting fairness, diversity, and equal access to opportunities for all service professionals.

3. Anti-Harassment Policy

SewaMitra24 maintains a zero-tolerance approach toward harassment of any kind.

Harassment includes, but is not limited to:

• Verbal abuse or offensive language
• Threats or intimidation
• Discrimination or unfair treatment
• Bullying or repeated inappropriate behavior
• Physical intimidation or violence
• Unwanted sexual comments or advances
• Offensive messages, images, or online communication

Such behavior is strictly prohibited on our platform.

4. Professional Conduct

All users of the platform are expected to:

• Treat everyone with courtesy and respect.
• Maintain professional communication.
• Respect personal boundaries and privacy.
• Avoid abusive, threatening, or discriminatory behavior.
• Cooperate in creating a safe and welcoming environment.

5. Responsibilities of Service Professionals

Registered vendors and service professionals must:

• Provide services professionally and respectfully.
• Avoid any form of harassment or discrimination.
• Respect customers, their families, and their property.
• Follow all applicable workplace and safety guidelines.

6. Responsibilities of Customers

Customers using SewaMitra24 are expected to:

• Treat service professionals with respect.
• Communicate politely and professionally.
• Provide a safe working environment.
• Refrain from abusive, threatening, or discriminatory behavior.

7. Reporting Concerns

If you experience or witness harassment, discrimination, or inappropriate conduct while using SewaMitra24, please report the incident to our support team as soon as possible.

We will review all reports confidentially and take appropriate action based on the available information.

8. Policy Violations

Any individual found violating this policy may be subject to appropriate action, including:

• Warning or account review
• Temporary suspension
• Permanent removal from the platform
• Reporting to relevant authorities where required by law

9. Policy Updates

SewaMitra24 reserves the right to update or modify this Anti-Harassment and Equal Opportunity Policy at any time. Updated versions will be published on this page with the revised effective date.