Anti-Harassment and Equal Opportunity Policy

SewaMitra 24 is a responsible and professional manpower, outsourcing, and workforce solutions provider. We believe that every individual has the right to work in a safe, respectful, fair, and discrimination-free environment. We are committed to treating all employees, contractual personnel, clients, business associates, and service recipients with equal dignity and respect. This Policy has been established to prevent any form of harassment, discrimination, unfair treatment, or unequal opportunity in the workplace while promoting equality, inclusiveness, transparency, and professionalism.

1. Purpose of the Policy
The primary objectives of this Policy are as follows –

• To ensure a respectful and safe working environment for all employees and clients.
• To prevent all forms of harassment and discrimination.
• To provide equal opportunities based on merit and competence.
• To ensure a fair, impartial, and confidential grievance resolution mechanism.
• To comply with applicable Indian laws and statutory workplace regulations.

2. Scope of the Policy
This Policy applies to –

• Permanent and temporary employees of SewaMitra.
• Contractual and outsourced workforce.
• Trainees and interns.
• Consultants and agency representatives.
• Clients, service recipients, and business partners.
• Any other individuals associated with SewaMitra through its website or digital platforms.

3. Equal Opportunity
SewaMitra 24 makes all employment-related decisions, including recruitment, selection, training, placement, promotion, compensation, work allocation, performance evaluation, and other employment matters solely on the basis of merit, qualifications, competence, experience, and business requirements. No individual shall be subjected to unfair discrimination on the basis of –

• Religion
• Caste
• Gender
• Language
• Age
• Marital status
• Region or State
• Social or economic background
• Physical disability (where reasonably compatible with the nature of the work)
• Any other ground protected under applicable law

4. Anti-Harassment
SewaMitra 24 maintains a zero-tolerance approach toward any form of harassment. Harassment may include, but is not limited to –

• Physical abuse or violence.
• Mental or emotional harassment.
• Use of abusive, offensive, or insulting language.
• Threatening or intimidating behavior.
• Caste-based, religious, or gender-based remarks.
• Public humiliation of any individual.
• Sending inappropriate messages, images, emails, or harassing someone through social media.
• Sexual harassment or any unwelcome physical, verbal, or non-verbal conduct in the workplace.
• Any such conduct shall be treated as a serious violation of this Policy.

5. Responsibilities of Employees and Clients
Every employee, client, and business associate shall –

• Treat every individual with dignity and respect.
• Refrain from engaging in any form of discrimination or harassment.
• Maintain professionalism, courtesy, and workplace decorum.
• Promptly report any inappropriate conduct or incident.
• Refrain from any retaliatory action against a complainant or witness.

6. Complaint Procedure
Any individual who experiences harassment, discrimination, or unfair treatment may submit a complaint through the authorized communication channels of SewaMitra.
Upon receiving a complaint –

• A fair, impartial, and confidential investigation shall be conducted.
• All concerned parties shall be given an opportunity to present their statements.
• Appropriate action shall be taken based on the available facts and evidence.
• The identity of the complainant shall be kept confidential to the maximum extent possible.

7. Prohibition of Retaliation
No adverse action shall be taken against any individual solely because they have, in good faith, filed a complaint, participated in an investigation, or reported an incident. Any retaliatory action against a complainant or witness shall itself constitute a violation of this Policy.

8. Disciplinary Action
If an investigation establishes that this Policy has been violated, SewaMitra may take one or more of the following actions depending upon the seriousness of the misconduct –

• Verbal or written warning.
• Removal from the workplace.
• Termination of employment or contract.
• Disqualification from future engagement with SewaMitra (Blacklisting).
• Reporting the matter to the appropriate authorities, where necessary.
• Any other legal action as permitted under applicable laws.

9. Confidentiality
All complaints, investigations, and information relating to harassment or discrimination shall be treated as confidential to the maximum extent possible. Information shall only be disclosed to individuals whose involvement is necessary for investigation or legal compliance.

10. Awareness and Training
SewaMitra 24 may periodically provide employees and other relevant stakeholders with appropriate guidance, awareness programs, or training relating to respectful workplace conduct, equal opportunity, workplace ethics, and prevention of harassment.

11. Amendment of the Policy

SewaMitra 24 reserves the right to amend, modify, or update this Policy at any time. Any revised version of this Policy shall become effective immediately upon its publication on the official website.

12. Applicable Law and Jurisdiction
This Policy shall be governed by the applicable laws of India. SewaMitra 24 respects all statutory provisions relating to workplace harassment, discrimination, including sexual harassment of women at the workplace, and other applicable legal requirements. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of SewaMitra 24.

13. Contact Us
If you have any questions, suggestions, or complaints regarding this Anti-Harassment & Equal Opportunity Policy, please contact us through the official communication channels available on the SewaMitra 24 website.

SewaMitra 24 believes in the dignity, equality, and respect of every individual. Our objective is to create a workplace where every employee and client can work safely, respectfully, and confidently without fear of discrimination, harassment, or unequal treatment while enjoying equal opportunities.