This Service Level Agreement (“SLA”) outlines the general service standards and expectations between SewaMitra24, its registered service professionals, and customers using our platform. The purpose of this agreement is to promote timely communication, professional service delivery, and customer satisfaction.

1. Purpose

The purpose of this Service Level Agreement is to define the expected standards of service, response times, and responsibilities of all parties using the SewaMitra24 platform.

2. Platform Services

SewaMitra24 serves as a platform that connects customers with independent and verified service professionals. We facilitate service enquiries and communication but do not directly perform the services unless explicitly stated.

3. Customer Enquiry Response

We aim to review and respond to customer enquiries as quickly as possible. Response times may vary depending on service availability, location, and enquiry volume.

4. Service Scheduling

Once a customer enquiry is received, our team will make reasonable efforts to connect the customer with a suitable service professional based on the requested service and location.

Actual appointment times are subject to the availability of the selected service professional.

5. Service Professional Responsibilities

Registered service professionals are expected to:

• Respond to assigned enquiries promptly.
• Arrive at the agreed service location on time whenever possible.
• Deliver services professionally and responsibly.
• Maintain clear communication with customers.
• Inform customers in advance if delays or scheduling changes occur.

6. Customer Responsibilities

Customers are expected to:

• Provide accurate contact and address information.
• Clearly describe the required service.
• Be available during the agreed service time.
• Inform us promptly if they need to cancel or reschedule an appointment.

7. Service Availability

Service availability may vary depending on:

• District or service location.
• Availability of registered professionals.
• Public holidays or weekends.
• Weather conditions or unforeseen circumstances.

SewaMitra24 does not guarantee immediate availability for every service request.

8. Delays and Service Interruptions

While we strive to provide timely service, delays may occur due to traffic, weather, emergencies, or other unforeseen events. We appreciate your understanding in such situations.

9. Quality Commitment

SewaMitra24 is committed to maintaining high service standards by working with verified professionals and encouraging customer feedback to continually improve the quality of services offered through our platform.

10. Limitation of Liability

SewaMitra24 acts as a service marketplace connecting customers with independent professionals. We are not responsible for any direct or indirect loss, damages, delays, or disputes arising from services performed by independent service providers.

11. Changes to This Agreement

SewaMitra24 reserves the right to update or modify this Service Level Agreement at any time. Any revisions will be published on this page with the updated effective date.