Privacy Policy

SewaMitra 24 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and, where necessary, share your information when you use our website, mobile application, and other digital platforms. By accessing or using our website or services, you agree to the terms described in this Privacy Policy.

1. What Information Do We Collect?
SewaMitra 24 may collect the following types of information –
(a) Personal Information

• Name
• Mobile Number
• Email Address
• Postal Address
• Company/Organization Name
• Identity Details (where required)
• GST, PAN, or other business-related details (where applicable)

(b) Work and Service-Related Information

• Details of the required workforce (Skilled, Semi-Skilled, or Unskilled)
• Worksite Address
• Duration of Work
• Nature of Work
• Payment and Contract Information

(c) Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Cookies and Similar Technical Data
• Website Usage Logs

2. Purpose of Collecting Information
We use your information for the following purposes –

• To provide suitable workforce solutions.
• To manage service requests.
• To provide customer support.
• To process payments and billing.
• To comply with legal and regulatory obligations.
• To enhance security and prevent fraud.
• To improve the quality of our services.
• To provide information about new products and services (where your consent has been obtained).

3. Use of Cookies
Our website may use Cookies and similar technologies to enhance user experience. Cookies may be used for the following purposes –

• To maintain website functionality.
• To remember user preferences.
• To analyze website traffic.
• To enhance security.

You may choose to restrict or disable Cookies through your browser settings, however, doing so may affect certain features and functionality of the website.

4. Sharing of Information
SewaMitra 24 does not sell, rent, or share your personal information with any third party for commercial purposes. However, your information may be shared under the following circumstances –

• With your explicit consent.
• With authorized business partners for the purpose of providing services.
• With payment service providers.
• In response to lawful requests from government authorities or courts.
• To comply with applicable laws and regulations.
• To prevent fraud or cybercrime.

5. Data Security
The security of your information is extremely important to us. To protect your information, we implement appropriate technical and administrative measures, including –

• Secure Servers
• SSL Encryption
• Restricted Data Access
• Regular Security Testing
• Access Limited to Authorized Personnel

However, no method of data transmission over the Internet can be guaranteed to be 100% secure.

6. Data Retention Period
We retain your information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once the information is no longer required, it may be securely deleted or anonymized.

7. User Rights
You have the following rights –

• The right to access your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your information where applicable.
• The option to opt out of receiving marketing communications.
• The right to withdraw your consent (where applicable).

You may contact us to exercise any of these rights.

8. Third-Party Websites
Our website may contain links to third-party websites. SewaMitra 24 shall not be responsible for the privacy policies or content of such websites. Users are encouraged to review the privacy policies of those respective websites before using them.

9. Children’s Privacy
Our services are generally not intended for individuals under the age of 18. If we inadvertently collect personal information from a minor, we will make reasonable efforts to delete such information upon receiving a valid request.

10. Changes to This Policy
SewaMitra 24 reserves the right to amend or update this Privacy Policy from time to time. The revised policy shall become effective immediately upon publication on the website. Users are advised to review this Privacy Policy periodically.

11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. In the event of any dispute, the competent courts having jurisdiction over the location of the registered office of SewaMitra 24 shall have exclusive jurisdiction.

12. Contact Us
If you have any questions, suggestions, or complaints regarding this Privacy Policy, you may contact SewaMitra 24 through the official contact channels available on our website. We respect your privacy and remain committed to protecting your personal information at all times.