Welcome to SewaMitra24. By accessing or using our website and services, you agree to comply with these Terms & Conditions. Please read them carefully before using our platform.

Platform Usage

By using SewaMitra24, you agree to use the platform only for lawful purposes. You must not misuse the website, interfere with its functionality, or engage in any activity that may harm the platform, its users, or service professionals.

Vendor Responsibilities

All service professionals listed on SewaMitra24 are expected to:

• Provide accurate profile information
• Deliver services professionally and responsibly
• Arrive at the scheduled service time whenever possible
• Maintain respectful communication with customers
• Follow applicable laws and safety standards
• Complete services honestly and ethically

Failure to comply with these responsibilities may result in suspension or removal from the platform.

Customer Responsibilities

Customers using SewaMitra24 are expected to:

• Provide accurate booking information
• Treat service professionals respectfully
• Ensure safe access to the service location
• Make payments as agreed
• Avoid providing false or misleading information
• Cooperate during the service process

Booking & Payment Terms

Service charges may vary depending on the type of service, location, and complexity of the work. Customers are responsible for reviewing the pricing before confirming a booking. Payments may be collected online, offline, or directly as specified for the selected service.

Service Limitations

SewaMitra24 acts as a platform that connects customers with independent service professionals. While we strive to verify every vendor, we do not guarantee uninterrupted service availability, exact completion times, or specific outcomes for every service request.

Cancellation & Refund Policy

Customers may cancel bookings according to the applicable cancellation policy. Refund eligibility, if applicable, will depend on the type of service, cancellation timing, and payment status.

Intellectual Property

All content available on the SewaMitra24 website, including text, graphics, logos, images, and other materials, is the property of SewaMitra24 unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited.

Limitation of Liability

SewaMitra24 shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our platform or services provided by independent service professionals.

Dispute Resolution

In the event of any dispute between customers and service professionals, SevaMitra24 may assist in facilitating communication. However, the final resolution may depend on the nature of the dispute and applicable laws.

Changes To These Terms

SewaMitra24 reserves the right to modify or update these Terms & Conditions at any time. Updated versions will be published on this page with the revised effective date.